How to troubleshoot a remote router

Router is a network device that is used to connect remote sites via private lines or public carriers. The remote router is required at both ends and provides the protocol conversion between the internal network (LAN) and the external network (WAN). It’s quite possible that some errors and problems may occur in remote excess like other network devices. A network administrator can easily troubleshoot these errors and problems by following these steps.

Solution of some common errors in remote router

Dial-Up Networking Errors in remote router

ERROR -50 .The request is not supported.

Solution:
• The local router is sending LCP CONFREQs and timing out because the remote peer router is not sending or reply.
• Remote peer is configured for PPP encapsulation .
• Remote peer is receiving CONFREQ packets by enabling debug ppp neg on the remote peer.

Software transfer errors in remote router

Error: When error opening tftp appears

Solution:
First you verify that the file is in the root directory of the TFTP server, and check to see if you entered the correct filename. Some easily mistaken letters are I (uppercase i), l (lowercase L), and 1 (the numeral one).

Error: When timeout error messages appears

Solution:
Verify that the TFTP server is open on your PC. Make sure the file is in the root directory
(From the TFTP application software menu bar, select View—>Options).

Remote router backup errors

Error. The server logs report Error 10053 during a backup session from one client.

Solution:
• First make sure that your RBS Server tests fine using the Online Server Tester: http://remote-backup.com/support/testr bs.htm
• If the above test fails, it is most likely that your RBS Server's router or firewall isn't properly configured. Recheck your server settings and router/firewall settings.

Disaster recovery from a client

Solution:
You should not reinstall a fresh client, Select New Registration - and register with the same username and password then proceed to run a backup If you do this and are not 100% sure of the encryption method and encryption key for the original Client installation, you WILL lose data by over-writing the encryption key. In this case, RBS cannot recover the data.
There are 2 ways you can do the Disaster Recovery Operation:

1. Using the Encryption Key Disk/File:
2. Using a Printout of the encryption key info OR if you have the Encryption Key itself (Manual Disaster Recovery).

This article gives the solution of some common errors and problems in remote router like dial up networking errors file transfer errors and back up errors. A network administrator can correct these errors and problems by following these tips and techniques.